|The full complaints proceedure is shown below. Out of hours please email the contact email address supplied in your Welcome pack (supplied at the time of contract). We will to respond to all points of contact within 2 business days and aim to resolve any issues you have within 10 business days.|
|Internet Projects aim to provide all our
customers with a high level of service. However, if for any reason you are
not satisfied with the service that you have received, please contact the
supervisor of the department concerned who will investigate and respond to
your complaint. If you are not happy with the response you receive and wish
to make an escalated complaint, please follow our complaints procedure as
detailed below. We give our commitment that your concerns will be fully
How do I make a formal complaint?
If you have made a complaint to the supervisor of the department concerned and are not happy with the response that you receive then you can escalate your complaint.
Please send your formal written complaint to: Customer Delight Failure Manager, 73 Heathfield Road, Cardiff, CF14 3JX
What happens next?